Evaluate: Hiver’s Enhanced Electronic mail Collaboration Platform

This 12 months, Gmail celebrates its fifteenth birthday and 1.5 billion individuals around the globe are at present utilizing the device. Over 4 million companies now use G Suite.

Each enterprise wants a method to delegate emails inside groups, so crew members can maintain monitor of who’s doing what. However there isn’t a simple means for corporations utilizing G Suite to remain on high of emails coming in to shared e mail accounts, like assist@.

This could result in emails from prospects being missed. And this impacts the underside line. Buyer satisfaction is essential to small companies. Retaining prospects can improve profitability. Alternatively, a lack of prospects will result in a loss in income.

Hiver is a widely known e mail collaboration platform that helps corporations utilizing G Suite to handle shared mailboxes, proper from Gmail. Hiver lately launched an enhanced model of its platform, so let’s check out the options of this product, and the issues it solves.

Points with Electronic mail Collaboration in Gmail

Take into consideration how most corporations work together with prospects or prospects over e mail. Firms arrange shared inboxes like @assist and @gross sales, but don’t have any method to assign emails, like an e mail from a selected buyer to a selected crew member. As an alternative, there’s quite a lot of cc-ing and forwarding of emails resulting in quite a lot of e mail muddle, consuming away time that could possibly be used productively. Even worse, this lack of transparency can result in a buyer e mail slipping by way of the cracks.

Companies want collaboration over e mail to be extra environment friendly. Every e mail must be assigned as a process, given an proprietor, and a standing in order that’s it’s crystal clear who’s engaged on what. That is what Hiver’s Enhanced Electronic mail Platform offers.

So how does it work?

Utilizing Hiver’s Enhanced Electronic mail Platform

Step 1: Go to hiverhq.com and click on on the ‘Begin Free Trial’ button, or immediately go to hiverhq.com/signup and observe the steps.

Step 2: Permit Hiver to entry your Gmail account.

Step 3: Obtain the Hiver extension from the Chrome Retailer.

Step 4: Arrange an e mail handle as a Hiver Shared Mailbox.

Click on on the inexperienced gear Hiver icon in Gmail and choose ‘Admin panel’ to view the Hiver Admin Dashboard
Click on on the ‘Shared Mailbox’ tab to view the checklist of all Shared Mailboxes on the Hiver account
Click on on the inexperienced button ‘Create Shared Mailbox’ to view the web page for making a Shared Mailbox.

Step 5: Delegate emails, so when a brand new e mail reaches the Shared Mailbox, it seems within the ‘Unassigned’ part of the Shared Mailbox for all of the customers of the Shared Mailbox. Then, you may assign an e mail to your self or anybody else in your crew.

Click on on the dropdown ‘Unassigned’ within the Hiver widget on the correct pane of your Gmail to discover a checklist of all of the customers within the Shared Mailbox to whom the e-mail will be assigned.
Choose the popular consumer to assign the e-mail to somebody.

Step 6: Observe delegated emails, by ensuring each e mail has a standing: Open, Pending or Closed. These statuses will likely be seen to everybody on the crew, and helps individuals keep on the identical web page.

Click on the dropdown on the Hiver widget on the correct pane of Gmail to decide on any choice (Open, Closed or Pending).
You too can automate repetitive duties, equivalent to assigning emails from a selected buyer to a selected agent.

Step 7: Create Views for data wanted regularly. This could embody unresolved points from precedence prospects, or prospects in a area—these will be clustered collectively.

Click on on the ‘All Views’ tab beneath the Shared Mailbox the place you need to create your filter
Click on on the inexperienced button ‘Create View’ to open the filter panel
You’ll be able to filter emails by assignee, standing, or tags

Step 8: Take a look at deep insights into how groups use e mail and the way responsive they’re to prospects.

Entry Studies/ Analytics for every of your Shared Mailboxes from the left pane of your Gmail.
Click on on the hyperlink ‘Analytics’ beneath the tab ‘Shared Mailbox’, within the left panel of your Gmail. Sort within the title of the Shared Mailbox for which you need the report, and the period.

By utilizing Hiver, corporations can remodel Gmail right into a collaboration platform, permitting groups to simply handle shared e mail accounts. Given how helpful Hiver is, it’s no marvel that the corporate has over 1,400 prospects throughout 30 nations, together with Hubspot, Harvard College, Vacasa and Shutterstock.